Cancelling and refunds

1. At a glance

Yogatara is sold as subscription plans, bought through Razorpay from Settings → Subscription & Billing. Prices are shown before GST, which is added at checkout. This policy forms part of our Terms & Conditions.

2. The free trial

Paid plans start with a 7-day free trial with every feature of the plan. You add a card or UPI to start it, and nothing is charged during the trial.

If you cancel before the trial ends, you are not charged. If you do not, the plan starts when the trial ends and the plan price plus GST is charged to the payment method you added.

3. Cancelling your plan

You can cancel a trial or a plan at any time. Cancel from Settings → Subscription & Billing where that option is shown, or email admin@yogatara.app from the address on your account and we will cancel it for you. To be sure a charge is stopped, cancel before the date it is due.

Cancelling stops future charges. You keep your plan until the end of the trial or billing period you are in, and your saved charts and notes stay with your account.

If your plan does not renew automatically (shown as “Auto Renew: No” in Settings), there is nothing to cancel: it simply ends on its expiry date unless you renew it.

4. When we refund

We will refund a payment in these cases:

• Duplicate or accidental payment. You were charged twice for the same plan, or bought a plan you did not mean to. Tell us within 7 days and we will refund it in full, provided the plan has not been substantially used.
• Charged after you cancelled. If you cancelled before a trial ended or before a renewal was due and were charged anyway, we will refund that charge in full.
• Plan not activated. If a payment succeeded but your plan was never activated, we will activate it or refund the payment, whichever you prefer.
• Yogatara does not work as described. If a feature of your plan does not work as described and we cannot fix it within a reasonable time, we will refund the unused part of your current billing period.
• We close your account for a reason other than a breach of our Terms & Conditions. We refund the unused part of your current billing period.

A refund is of the amount you actually paid, after any coupon or referral discount.

5. When we do not refund

• A billing period that has already started, including the first one after your free trial ends. Cancelling stops the next charge; it does not refund the current one.
• Unused days or allowances, such as Jyotisha AI questions, when you cancel partway through a billing period. You keep your plan until the period ends.
• Dissatisfaction with an astrological interpretation or a Jyotisha AI answer, as distinct from a calculation that is demonstrably wrong. Interpretations legitimately differ, and the free trial is there so you can check Yogatara suits your way of working before you pay.
• Referral credits in your wallet. They reduce the price of future payments and have no cash value.
• Accounts we close because of a breach of our Terms & Conditions.

6. How to ask for a refund

Email admin@yogatara.app from the address on your account, with the payment reference or invoice number from Settings → Subscription & Billing and a sentence on what went wrong. We aim to reply within 3 working days.

Approved refunds go back through Razorpay to the original payment method. Your bank usually takes a further 5–7 working days to show it. When a payment is refunded, the plan it paid for ends.

7. Deleting your account

Deleting your account also cancels your plan, so you are not charged again. It does not by itself refund the billing period you are in. To delete your account, follow the steps on the delete account page.

8. Changes to this policy

When we change this policy we will update the date at the top of this page. A change applies to payments made after that date.